Returns & Refunds Policy

14-Day Returns Window

You have 14 calendar days from the date of delivery to return your item for a refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Free from damage, wear, or stains

How to Return an Item

1. Contact us at amsofabed@gmail.com or call 07436 848222 within 14 days of delivery
2. Provide your order number and reason for return
3. We'll provide you with return instructions
4. Package the item securely in its original packaging
5. Return the item to us (return shipping cost is your responsibility)
6. Once we receive and inspect the item, we'll process your refund within 5-7 working days

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked delivery service, as we cannot accept liability for items lost in transit.

If you are returning an item due to a defect or error on our part, we will cover the return shipping costs – please contact us to arrange this.

Non-Returnable Items

The following items cannot be returned:

• Custom orders – pieces made to your specific requirements are non-refundable (unless faulty)
• Items that have been damaged, soiled, or altered after delivery
• Mattresses that have been used (hygiene reasons)
• Items missing their original packaging or labels

If your order is damaged or broken upon delivery, please contact us immediately – we'll resolve this for you.

Refund Process

Once we receive and inspect your return, we will:

• Notify you of the approval or rejection of your refund
• Process your refund within 5-7 working days
• Refund you via your original payment method

If your return is rejected (e.g., item is damaged or used), we will contact you to arrange return shipping (at your cost).

Need Help with a Return?

We're here to help. Contact us at amsofabed@gmail.com or 07436 848222 and we'll guide you through the process.